Frequently Asked Questions
Answers across general, billing, features, technical and industry topics.
Bakiyem is a cloud-native accounting and operations platform built for jewelers and precious-metal businesses. It combines POS, inventory, workshop loss tracking, triple-book ledgers and mobile apps under one account.
You can use native iOS and Android apps plus a web panel. Data syncs in the cloud and one account can be used across multiple devices.
A stable connection is recommended for sync and security updates. Short outages may be tolerated with local caching; data reconciles when you are back online.
Traffic is encrypted and access is controlled with tokens and roles. We recommend strong passwords and your own backup policy for exports.
Yes. The interface supports Turkish and English; labels and flows follow your selected locale.
The trial tier is unlimited in time but limited by customer and receipt quotas. Upgrade when you need more capacity.
Yes. Cancel at the end of your billing period according to our terms and your payment provider rules.
Card payments are processed via Iyzico. Wire/EFT may be available for enterprise agreements.
Contact sales to request flexible terms with physical payment and monthly approval where applicable.
Card transactions generate receipts from the payment provider. For formal invoicing, contact us with your company details.
Enter target vs actual weights on work orders; period reports calculate loss variance automatically.
Parallel recording across metal weight, cash and value perspectives—designed for transparent jeweler’ ledgers.
Branch management unlocks on higher tiers with per-branch permissions and stock visibility.
Lets field teams manage customer balances and collection flows on mobile while staying synced with HQ.
An AI layer for signals and forecasts on precious metals and FX—available on upper tiers or enterprise packages.
Yes. Rates refresh from configured sources and transactions use the rate you select at posting time.
Yes. Record counts and variance reports; karat/SKU cards keep inventory precise.
Bulk import via CSV or supported templates is possible. Large migrations may need guided onboarding.
Create limited users and roles for accountants; auditors can rely on exports as well.
Enterprise projects can request APIs/webhooks; standard plans focus on panel and mobile flows.
Yes. Field sales, AR and collections are managed on mobile in sync with HQ.
Workshop cards and variants support job costing for stone-set pieces.
Higher tiers and branch options fit wholesale volumes, price lists and heavy receipt flows.